Frequently Asked Questions - Odelya Cloud Digital Locker

Question 1

What is Odelya Cloud Digital Locker?

Accepted Answer

Odelya Cloud Digital Locker is a secure, encrypted cloud storage service based in Kolkata that provides end-to-end encrypted data storage, digital locker solutions, and comprehensive IT services including tax, accounting, GST, website, and SEO support.

Question 2

How secure is Odelya Cloud Storage?

Accepted Answer

We use military-grade 256-bit AES encryption with a zero-knowledge architecture. This means your data is encrypted on your device before uploading, and only you hold the decryption keys. We also employ TLS 1.3, multi-factor authentication, and regular security audits.

Question 3

What storage plans do you offer?

Accepted Answer

We offer flexible storage plans ranging from 10GB to 500GB, suitable for personal, business, and enterprise needs. All plans include end-to-end encryption, zero-knowledge security, and 24/7 customer support.

Question 4

Do you provide IT and tax services?

Accepted Answer

Yes, Odelya offers complete IT solutions including income tax filing, GST compliance, accounting, auditing, MCA support, mutation services, license assistance, website development, SEO, and data recovery services in Kolkata.

Question 5

Where is my data stored?

Accepted Answer

Your encrypted data is stored in secure, redundant data centers located in India with additional geo-redundancy for backup and disaster recovery. We comply with Indian data protection regulations including the DPDP Act.

Question 6

Can I access my files from multiple devices?

Accepted Answer

Yes, you can access your encrypted cloud storage from any device with internet access—desktop, laptop, tablet, or smartphone—using our secure web portal or recommended applications.

Question 7

What happens if I forget my password?

Accepted Answer

Due to our zero-knowledge encryption, we cannot reset or recover your password. During account setup, we provide a recovery key that you must store securely. Without it, your encrypted data cannot be accessed.

Question 8

How do I contact Odelya for support?

Accepted Answer

You can reach us via email at care.ompl@gmail.com, visit our office in Kolkata, or use the contact form on our website. We provide support for cloud storage, IT services, tax filing, and all other offerings.

FAQ - Odelya Digital Cloud Locker